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30 Day Home Trial - Or Your Money Back
Unless you’re completely happy with your purchases, we can't be either. That's why we offer all our customers the Victoria Hill Customer Guarantee.
This guarantee means you can see, touch, and test each and every product for a full 30 days risk free. If you change your mind about your new purchase, you can return the items to us in their original condition for a full refund (excl. delivery), no questions asked. Who else offers such a solid guarantee?
We’re proud of our quality and are sure you’ll be happy when you purchase from us. However, for extra peace of mind, all Victoria Hill products come with a generous 12 month quality assurance guarantee. Now that’s service!


Security
This site is authenticated and secured by Comodo. We guarantee that you never have to worry about credit card safety while shopping with Victoria Hill online and that every transaction you make on our web site will be safe. This means you pay nothing if unauthorised charges are made to your card as a result of shopping with Victoria Hill on the Internet.


Safe Technology
Our secure server software (SSL) is the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. When an order is received, SSL is again used to unscramble the message, check that it came from the correct sender, and verify that it has not been tampered with.


Still don't want to use your credit card on the Internet?
No problem.
Simply call 1300 100 102 to place your order during the following hours:
Monday - Friday: 6AM - 8PM (AEDT)
Saturday - Sunday: 6AM - 6PM (AEDT)
Mail your Order (no stamp required) to:
Victoria Hill,
Reply Paid 61233,
Frenchs Forest, NSW 2086
Fax your order to (02) 9004 4830, 24 hours a day.
You can download an order form here.
Alternatively visit our showroom located at:
431 Warringah Road,
Frenchs Forest, NSW 2086
Opening Hours:
Monday - Friday: 9AM - 5:30PM (AEDT)
Saturday: 9AM - 3PM (AEDT)
Sundays: Closed


Returns
Products returned must be in original condition and packaging. You will receive a credit or refund for the full purchase price (excluding delivery and insurance).


Our Price Challenge
If you purchase any product from Victoria Hill and then find the identical item advertised elsewhere at a lower price, we will at our option refund you the difference or take the goods back and refund you in full. Offer valid for 14 days from date of purchase.


Interest Free Payments
Victoria Hill are proud to offer easy, interest-free payments. Credit card holders can take advantage of easy terms of up to 10 months for selected items.


Warranty
Supplier's Warranty: All products are warranted to be free of defects in workmanship and materials for a full one year from date of purchase. These warranties are in addition to those implied by law.


Delivery
Delivery and insurance cost is for delivery within Australia is $8.90 no matter how many products you order. When shopping across our other brands within your same order, you will be charged the lowest delivery fee. Charges are per order and are not based on weight.
All prices include GST. The items bought are delivered to your door by Australia Post or courier.
We strive to deliver every order as soon as possible. On average we will dispatch in stock orders within 48 hours of the order being placed. We dispatch weekdays and delivery times will vary depending on your distance from our dispatch point in Sydney. Due to stock availability of some products, please allow 21 days for their delivery.