How to Shop Online
We have created a variety of step-by-step help videos in order to make your shopping experience easier with Victoria Hill.
If you wish to view the videos, please Click Here.
The video's cover the below online features:
Setting up and online account
Navigating the Menus
Adding products to your Shopping Cart and Checking Out
Signing up to our Newsletter
Shopping across our Brands
Using our Catalogue Quick Order
Delivery and insurance cost for delivery within Australia is $9.90 no matter how many products you order. When shopping across our other brands within your same order, you will be charged the lowest delivery fee. Charges are per order and are not based on weight.
All prices include GST. The items bought are delivered to your door by Australia Post or courier. Delivery to your door is subject to Australia Post network.
We strive to deliver every order as soon as possible. On average we will dispatch in stock orders within 2 business days of the order being placed. We dispatch weekdays and delivery times will vary depending on your distance from our dispatch point in Sydney.
For couriered items, dispatch and delivery times may vary, please contact us for further information. Please allow four to six weeks for despatch from order date of hampers and products that can be personalised (whether they are personalised or not) due to the complex systems involved. Products are dispatched from Innovations, 431 Warringah Road, Frenchs Forest, NSW, Australia.
All of our quality products come with a 30-day money back guarantee if you are not completely satisfied.
If you are using our interest FREE payment terms, delivery and insurance will be charged in your first instalment.
We deliver throughout mainland Australia and Tasmania. But please note, we cannot deliver to the following postcodes - 2899 and 6798.
Occasionally, prototype samples are photographed. Production models may vary slightly. You always receive the latest model. All products are supplied for domestic use only and not for and commercial use.
30 Day Home Trial - Or Your Money Back
Unless you’re completely happy with your purchases, we can't be either. That's why we offer all our customers the Innovations Customer Guarantee.
This guarantee means you can see, touch, and test each and every product for a full 30 days risk free. If you change your mind about your new purchase, you can return the items to us in their original condition for a full refund (excl. delivery), no questions asked. Who else offers such a solid guarantee?
We’re proud of our quality and are sure you’ll be happy when you purchase from us. However, for extra peace of mind, all Innovations products (excluding personalised items) come with a generous 12 month quality assurance guarantee. Now that’s service!
This site is authenticated and secured by Comodo. We guarantee that you never have to worry about credit card safety while shopping with Innovations online and that every transaction you make on our web site will be safe. This means you pay nothing if unauthorised charges are made to your card as a result of shopping with Innovations on the Internet.
Our secure server software (SSL) is the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. When an order is received, SSL is again used to unscramble the message, check that it came from the correct sender, and verify that it has not been tampered with.
Still don't want to use your credit card on the Internet?
Simply call 1300 303 303 to place your order during the following hours:
Monday - Friday: 6AM - 8PM (AEST)
Saturday - Sunday: 6AM - 6PM (AEST)
Mail your Order (no stamp required) to:
Reply Paid 61233,
Frenchs Forest, NSW 2086
Fax your order to (02) 9004 4830, 24 hours a day.
You can download an order form here.
Products returned must be in original condition and packaging. You will receive a credit or refund for the full purchase price (excluding delivery and insurance).
Our Price Challenge
If you purchase any product from Innovations and then find the identical item advertised elsewhere at a lower price, we will at our option refund you the difference or take the goods back and refund you in full. Offer valid for 14 days from date of purchase.
A free gift of a similar value may be substituted if stock of the current free gift is exhausted.
Interest Free Payments
Innovations are proud to offer easy, interest-free payments. Credit card holders can take advantage of easy terms of up to 10 months for selected items.
In order to keep bringing you this convenient option, there is a small, one off, administration fee of $2.50 (GST inclusive) per product using interest-free payments. This fee will be added to your first payment.
Supplier's Warranty: All products are warranted to be free of defects in workmanship and materials for a full one year from date of purchase except personalised items which have a 30 day Supplier's Warranty. These warranties are in addition to those implied by law.
Copyright and Trademark Notice
This site is owned and operated by Innovations Direct Pty Ltd. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Innovations Direct Pty Ltd.
All software used on the site is the sole property of Innovations Direct Pty Ltd or those supplying the software.
You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose.
No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Innovations Direct Pty Ltd prior written permission.
All rights not expressly granted herein are reserved.
Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Please click here for a complete sizing guide.